Last updated: October 14, 2026
Phailbot TTS ("the Service", "we", "us") is a text-to-speech and stream tools service for live streamers on Twitch, Kick, YouTube and Rumble. This policy explains what information we collect, why, who receives it, how long we keep it, and the choices available. It applies to everyone who uses or interacts with the Service.
We collect only what the Service needs. We do not sell personal information, we do not sell advertising or run ad networks, and we do not use third-party analytics or tracking tools.
Platform account details. When someone signs in or chats in a channel that uses the Service, the platform (Twitch, Kick, YouTube or Rumble) provides their user ID, username, display name and public profile details. Signing in to the dashboard with some platforms also provides an email address.
Chat and channel activity. When someone chats in a channel that uses the Service, we receive the message and anything attached to it, such as badges, Bits, channel points or Super Chats. We keep voice settings, activity and moderation history for each channel, and subscription and follow status where a channel uses them. Where a channel turns these features on, we also keep message translations, paid messages and voice recordings.
Channels and dashboard access. We keep channel settings, uploaded files, the platform access tokens that let the Service act for a channel, details of services connected to a channel, who has access to a channel's dashboard, and a record of changes made through it.
Sign-in and technical information. When someone signs in or uses the Service, we record technical information such as IP address and browser. Server logs may contain any of the information described in this section.
Usage. We record how the Service is used, such as messages spoken, voices used and pages visited.
Payments and supporters. Payments are handled by third-party payment providers, and we never see or store card or bank details. We keep records of payments and purchases, including Twitch Bits. Payment and membership providers may share details such as name, email, membership tier and connected accounts.
Linked accounts. When someone links another account, such as Discord, that service shares account details, which can include an email address. When our bot is added to a Discord server, Discord also shares information about that server and its members.
Section 2 explains how this information is used.
We use information only to:
For people in the EU, UK and similar places, the legal bases for this use are: providing the Service that people and channels ask for; our legitimate interests in running, securing, understanding and promoting the Service; legal obligations; and consent, where someone chooses to link an account or use an optional feature. Consent can be withdrawn at any time by unlinking the account or turning the feature off.
We share information with service providers that help us provide the Service, such as speech and media generation, translation, payment, notification, hosting and backup services, and with services a channel chooses to connect. Information sent to these services is also handled under their own terms and privacy policies.
Platforms. Information on each platform is also covered by that platform's own privacy policy: Twitch, Kick, YouTube (Google), Rumble, Discord and Patreon. The Service uses YouTube API Services; access to a YouTube account can be removed at any time from Google's security settings.
We may also disclose information if the law requires it, to protect people from harm, or as part of a sale or transfer of the Service. If the Service changes hands, we will give notice before information is handled under a different policy.
We keep information only as long as needed to provide the Service, or longer where the law requires it (for example, payment records for tax and accounting) or where we need it to resolve disputes or prevent abuse. We then delete it or make it anonymous. Deleted information can stay in backups until they expire on their regular schedule.
Deleting an account. An account can be deleted from the dashboard. Deletion becomes final 30 days after the request, and signing back in during that time cancels it. Subscriptions billed through the Service are cancelled automatically; memberships with other services, such as Patreon, must be cancelled there.
Deleting other information. Anyone can delete their information at tts.phailbot.com/privacy/delete by signing in with the account it belongs to, or by contacting us (section 9). Information we need to keep under section 4, such as payment records and moderation history, is not deleted.
Disconnecting. Access given to the Service can be removed at any time from the settings of the platform or service it was given on. Disconnecting one platform does not affect the others, but if no platform is left connected, the account is scheduled for deletion as described above.
We use cookies and browser storage only to keep people signed in, protect sign-in and remember site preferences, such as language and theme. We do not use advertising, analytics or tracking cookies.
We protect information with safeguards suited to its sensitivity, including encrypted connections and encrypted storage of access tokens. Access to information is strictly limited to those whose role requires it. No system is perfectly secure; if a breach puts people's information at real risk, we will notify those affected and the authorities as the law requires.
The Service is global. Information may be stored and processed in any country where we or our service providers operate, and is subject to the laws of that country.
The Service is not meant for children under 13, or under the minimum age set by the platform they use or the law where they live. If a child has given us information, contact us and we will delete it.
Rights. Anyone can ask to see, correct, delete or get a copy of their information, or withdraw a consent they gave. Requests can be made through the delete page (section 5) or by contacting us. We reply within 30 days and may ask for sign-in to confirm the account belongs to the person asking. Complaints can also be made to a privacy regulator; in Canada, that is the Office of the Privacy Commissioner of Canada (priv.gc.ca).
Privacy contact: Privacy Officer, Phailbot
Email: privacy@phailbot.com
We may update this policy from time to time and will change the date at the top when we do. Significant changes will be announced on the Service before they take effect.